Privacy Policy

1. Who We Are

This policy explains how HAVN OpCo AB collects, uses, and protects your personal data.

Havn OpCo AB (Org.nr 559529–2987) is based at Roslagsgatan 24, 113 55 Stockholm, Sweden, and is the data controller for data collected via havn.world.

Havn PropCo AB, a sister company, manages physical properties and does not collect personal data via this website.

2. Scope of This Policy

This policy applies to:

• Visitors of havn.world
• Users booking via Airbnb, Holidayfuture, or Hostaway
• Interactions with ads, analytics, and social platforms (Meta, Google)
• Communication via email or contact forms
• Cookie preferences via Cookiebot

This policy does not cover the privacy practices of Airbnb, Holidayfuture, or other external platforms.

3. What Data We Collect

Provided by you:

• Name, email, phone
• Booking details & preferences
• Messages and feedback

Collected automatically:

• IP address, browser/device info
• Usage patterns and referral data
• Cookie consent status (via Cookiebot)

From third parties:

• Booking metadata (Airbnb, Holidayfuture, Hostaway)
• Ad interaction data (Meta, Google)
• Analytics data (Google Analytics via GTM)

4. Legal Basis for Processing

We process personal data based on:

• Consent (Art. 6.1a): cookie preferences, marketing opt-ins
• Contract (Art. 6.1b): booking and reservation handling
• Legitimate interest (Art. 6.1f): site analytics, customer service, marketing
• Legal obligation (Art. 6.1c): tax and accounting compliance

You may withdraw consent at any time via the cookie settings.

5. How We Use Your Data

• To manage bookings and customer communication
• To personalize your experience and improve our services
• To measure marketing and advertising performance
• To comply with legal and regulatory requirements

6. Cookies and Tracking

We use Cookiebot to manage consent for cookies.

Categories of cookies used:

• Essential: for website functionality
• Analytics: Google Analytics 4 via Tag Manager
• Marketing: Meta Pixel, Google Ads

You can update your preferences at any time via the cookie banner.

7. Data Sharing

We only share data with trusted service providers:

• Holidayfuture (Canada) – booking engine
• Hostaway (EU) – property management integration
• Meta & Google – ads and analytics
• Cookiebot (EU) – consent management
• Email and hosting providers – communications

All providers are GDPR-compliant and under appropriate Data Processing Agreements (DPAs).

8. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent at any time
• Lodge a complaint with a Data Protection Authority

To exercise your rights, contact us at privacy[at]havn.world.